Uxendon Crescent Surgery

Registration is with the practice but to provide continuity of care you will have a named doctor who will be responsible for you and your family. We believe this provides sound holistic care that you would expect.

Registration documents are normally dealt with between 2.00 and 3.30pm to free our busy reception desk in the mornings.

Change of address and personal details should be notified to the practice in writing. Patients moving out of the practice area may be requested to register within their locality.

HOW DO I...
MAKE AN APPOINTMENT ?

• We offer a mixture of pre-bookable appointments upto two weeks in advance, as well as same day appointments. However, if all pre-bookable appointments have been taken then you will need to ring the surgery on the day.

• Please make a separate appointment for each person to be seen.

• Appointments are booked at 10-minute intervals but some patients may take longer and the surgery may not run to time and we would ask patients to bear that in mind.

• If you cannot keep your appointment, please cancel it as soon as possible. This practice records all instances where a patient does not attend an appointment. If you do not keep three appointments without cancellation you will be informed that this is unacceptable and may be asked to find another practice.

• If you have a medical emergency, please discuss the problem with one of the receptionists who will ensure that a doctor will be available as appropriate.

• Receptionists are available to make appointments and take and receive messages for you during reception hours.

• Non-urgent calls should be made after 10.30am.

HOW DO I...
OBTAIN A HOME VISIT ?

These are for patients who are disabled or housebound or too ill to come to the surgery. Requests for visits should be made between 9.00 and 10.30am.

Please note most problems are best dealt with at the surgery where there is access to appropriate facilities and a home visit may not be granted automatically: the doctor may return your call to discuss and assess your situation. He/she will then decide whether your problem can be resolved with telephone advice or whether you need to be seen, either by attending the surgery or being visited at home.

HOW DO I...
OBTAIN TEST RESULTS ?

These are usually available after two weeks.

Please telephone between 2.00 and 4.00pm when the receptionist will advise you or ask you to make an appointment to speak to the doctor if necessary.

HOW DO I...
OBTAIN A REPEAT PRESCRIPTION ?

Repeat prescriptions are accepted by written request only, PLEASE USE THE COMPUTER SLIP PROVIDED, giving us 48 hours' notice. If you cannot attend the surgery please send a stamped addressed envelope. We regret that repeat prescriptions are not taken over the telephone (except for housebound patients). This avoids the possibility of errors and leaves the telephone lines free for appointments and emergencies. You will be requested from time to time to make an appointment for the review of your medication.